Unexpected delivery/order
If you have received an unexpected order/delivery from us, please check your emails from getgofone.co.uk. We send out orders on behalf of Vodafone. Order emails are sent with a note explaining why you are receiving these items.
How can I change the address on My Account?
When you login to your My Account page you can choose the edit address option on the left menu. Here you will see the Billing and shipping address registerd to your account. Press the edit icon to the right of the address you want to change. This will open a form where you can edit and change the address details.
Where can I view my orders?
All your orders can be viewed in your My Account page. Click of the user profile icon top right of the site.
How can I go back to the Vodafone website?
At the top of the GetGoFone website, if you click on the ‘Brought to you by Vodafone’ logo, it will take you back to the Vodafone home page.
How do I contact GetGoFone?
You can contact us using the enquiry form here. We will review your comments and reply to you within 24 hours. Alternatively you can create a ticket request within your My Account page here.
Can I contact Vodafone via phone or webchat about my order?
No, all enquires regarding purchases from GetGoFone need to be made through us.
I’ve forgotten my password, how do I reset it?
If you’ve forgotten your password, it’s really simple to get back into your account.
  1. Head over to the My Account page.
  2. Click the Forgot password?’ link and enter your email address.
  3. We’ll then email you a link directly to your registered email address to reset your password.
Having trouble finding the email? We recommend checking your spam or junk folder if you can’t find the email.
How can I pay for my order?
In the checkout process you have the option of various payment methods to pay for your Order. If you have an ApplePay account then you can pay on the product page or at the checkout using your ApplePay account on your device (if on a desktop then you will need to use Safari browser). Google payments can be made logging into your Google Pay account and selecting the Google Pay option. We offer PayPal checkout options using your registered PayPal account. Credit Card and Debit Card payments can be made using the secure payment page. We do not store any of your Credit Card details and they will only be used once to make a purchase.
When will I be charged for my order?
The time at which you’ll be charged for your order will depend on the payment method you selected at checkout. If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we’ll email to let you know your bank or card issuer wouldn’t authorise the payment.
I’ve received an incorrect item in my order, what do I do?
As soon as you discover that you’ve received an incorrectitem, please contact our Customer Service Team with the following information:
  • The order number. This started with GGF- and can be found in your order email.
  • A description of the item you’ve received
  • A description of the item that you‘re missing.
We will aim to resolve your issue as quickly as possible.