FAQs

Can I return the products I purchased on Get Go Fone to any Vodafone store?

No, all products purchased on www.getgofone.co.uk need to be returned via our website on the Returns page.

How do I return something to you?

All returns to GetGoFone are processed online through the ‘My Account’ page. You have 30 days from the item being delivered to return it for a refund. It can take up to 7 working days for your order to reach the warehouse and be processed. Please note, refunds can take up to 10 working days to show on your account.

Can I return an item for an exchange instead of a refund?

We do not offer product exchanges. If your item is faulty, you will have the option for a replacement if it is in warranty. If you wish to exchange your order for a different product, you will have to request a refund first.

How do I return an item?

Information on returns can be found on your returns page.

X